Junior Account Manager

Are you looking to start your career in account management and client services? We’re looking for a motivated Junior Account Manager to join our growing team. This is a fantastic opportunity for someone with excellent communication skills and a passion for building strong client relationships.

You will assist with marketing strategies by preparing planning and evaluation documents and presentations for campaigns, market research, and stakeholder communications.

You will conduct marketing research using both primary (e.g. surveys) and secondary (e.g. keyword tools, desktop research) methods to gather insights and support campaign planning and performance evaluation. 

You will interpret and use research data to inform marketing decisions, targeting, planning, and campaign delivery.

You will create, edit and source content for various marketing channels - such as websites, email, social media, sales materials, events and affiliate platforms - ensuring brand consistency and alignment with marketing objectives. 

You will manage marketing materials and assets, organising both offline and digital resources in compliance with company processes. 

You will support day-to-day marketing administration, including campaign coordination across email, PPC, SEO, CRO, Analytics and web development. 

You will maintain accurate customer data using CRM systems to support relationship management and marketing activities.

You will keep up to date with marketing trends and digital technologies, applying them to improve marketing performance. 

You will assist in budget tracking and activity monitoring, ensuring marketing spend aligns with agreed plans and company processes. 

You will evaluate marketing performance, helping to monitor, analyse and optimise campaigns to meet strategic objectives and demonstrate return on investment.

You will be the first point of call on our Service Desk, triaging service requests to the appropriate person, or responding yourself.

You will oversee our HubSpot CRM, ensuring it’s regularly cleansed and up to date.

You will support Ascensor marketing communication to our customers and prospects. This can include email marketing and influencing our Social Media content.

An understanding of proactive service delivery to ensure that all retained clients enjoy proactive support from our agency

A demonstrable track record of growing client budgets across multiple digital channels

An ability to write proposals and quotations for varying project types, from basic website design to large digital marketing projects

A collaborative work ethic ensuring all stakeholders are kept informed where necessary

An ability to contribute to comprehensive management information and work to KPI’s and contribute to the efficiency of our business

A passion for processes, able to influence continual service improvement

The ability to manage expectations and build relationships

Excellent time management

Excellent communication skills

Have experience in supporting clients undertaking web development projects

Google Analytics Certification.

Experience in a customer service, marketing, or agency environment is a plus, but not essential

Strong written and verbal communication skills

A proactive, organised approach with good attention to detail

Ability to build positive relationships with clients and colleagues

Eagerness to learn and develop in an account management role

£25-£28k(Depending on experience)

Hybrid working available, following a 6 month probation
(PLEASE NOTE, YOU MUST BE ABLE TO WORK FROM OUR LEEDS OFFICE 3 DAYS PER WEEK)

25 days holiday + bank holidays

Healthcare Scheme

Company contributory pension

Flexible working hours

Free parking

Away days & socials

Your Birthday off work